Intranets

Turning information into communication

An intranet is only valuable when used, so understanding the hows and whys of that is an essential part of the job we do.It all starts with asking the right questions: who are your users and what do they need from an intranet? We use this knowledge to underpin our development process – a mix of smart information architecture, clear designs, and thorough content management ensures that what we build together is more than a storage space for unread documents.

Keeping it fresh

However, delivering value and improving the ways people work and communicate is a process of continuous adjustment – a once and done approach will not cut it here.Your intranet is one of the most dynamic tools in your kit and has the potential to continually evolve into an invaluable support for your business. By periodically reassessing its performance, you can create the space and opportunities it needs to develop in sync with your wider business operations.

The process

• Researching users and defining their needs
• Performing user tests to build an intuitive site structure.
• Ensuring the necessary functionalities are in place (e.g. a search function)
• Designing visually stimulating pages to emphasize key messages and narratives.
• Reviewing your current content; either adapting it to the new intranet structure and tone of voice or supporting your content owners with creating brand new content.